Experience Manager
Description:
Oversees volunteers and overall experience at The Rink.
Responsibilities:
Volunteer Management
Help oversee ice rink volunteers and ensure they are adequately trained.
Recruit, train and oversee all volunteers.
Assign shifts to ensure coverage during all hours of operation.
Ensure that volunteers are following all safety procedures.
Guest Experience
Oversee the skate rental operation including inventory ordering and management and staffing.
General customer service for rink patrons and community.
Respond quickly to any emergency situations and maintain accident reports as necessary
Oversee special events, and rink rentals.
Manage the vending stock and sales.
Ensure that the rink is prepared for all groups coming to use the facility.
Maintain positive relationships with rink user groups.
Ensure rentals remain on schedule.
Other
Enforce all ice rink rules and regulations.
Respond to patron correspondence regarding ice rink and facility.
Deliver cash receipts on a weekly basis to the Executive Director of Action Brown County.
Monitors activities of patrons in order to prevent injuries, ensure customer satisfaction and; reports all accidents or injuries as required.
Must be able to work nights, holidays, and weekends.
Prepares and maintains records, reports, and other documentation
Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
Perform other duties as assigned.
Qualifications:
Excellent accuracy, attention to detail, and customer service.
Experience with point of sale system preferred but not required.
Eighteen years of age or older.
Must be available to work weekends, holidays and evenings.
Must be available to work throughout winter until the ice rink closes.
Excellent verbal communication skills.
Critical thinking skills and the ability to problem solve.
Ability to work independently and be flexible in meeting the needs of the facility
Strong organizational skills; ability to establish and manage multiple priorities
Working conditions include exposure to cold and noise
Date Expectations:
Monthly committee meetings starting immediately
Monday, November 25th - Wednesday, November 27th (tentative): Ice-skating assembly
Friday, November 29th – Sunday, January 12th: 2024 – 25 Season
Week of Monday, January 13th: Ice-skating disassemble